Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “Subscriber”) and CLV Media, LLC, a North Carolina limited liability company (“Company,” “we,” “us,” or “our”), governing your access to and use of CLV Intelligence, accessible at clvintelligence.com (“the Service” or “Platform”).

By creating an account, accessing any portion of the Platform, purchasing a subscription, or using any feature of the Service, you affirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

If you do not agree to these Terms in their entirety, you must immediately discontinue all use of the Service.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to the address associated with your account no fewer than fourteen (14) days before taking effect. Continued use of the Service following the effective date of any modification constitutes acceptance of the revised Terms.

2. Service Description and Scope

CLV Intelligence is a proprietary business intelligence platform designed exclusively for healthcare revenue cycle professionals, including but not limited to clinical coders, billing managers, compliance officers, and revenue cycle administrators. The Service provides:

• Daily reimbursement policy alerts sourced from the Centers for Medicare & Medicaid Services (“CMS”), the Federal Register, Medicare Administrative Contractors (“MACs”), the Office of the Inspector General (“OIG”), and the Food and Drug Administration (“FDA”);
• ICD-10-CM and HCPCS/CPT code intelligence, lookup, and watchlist functionality;
• AI-generated signal scoring, specialty classification, and action recommendations derived from processing public-domain government publications;
• Revenue analytics dashboards, specialty-segmented alert feeds, and exportable executive reports;
• AI-authored editorial content (“Resources”) and weekly digest summaries synthesized from curated alert data;
• Historical audit packs comprising curated reimbursement data exports.

The Service is informational only and does not constitute legal, medical, clinical coding, billing, compliance, or tax advice. All outputs — including AI-generated signal scores, specialty classifications, action recommendations, and editorial summaries — are intended to assist qualified professionals in their independent review and must not be relied upon as the sole basis for any billing, coding, claim submission, audit response, or compliance determination. Users bear sole responsibility for independently verifying all information before acting upon it.

The Company expressly disclaims any responsibility for claim denials, audit penalties, overpayment liability, or other adverse outcomes arising from reliance on Platform outputs without independent professional verification.

3. Account Registration and Security

To access certain features of the Service, you must register for an account by providing a valid email address and creating a password. You represent and warrant that all registration information you provide is accurate, current, and complete, and that you will maintain its accuracy throughout your use of the Service.

You are solely responsible for: (a) maintaining the strict confidentiality of your account credentials; (b) all activity that occurs under your account, whether or not authorized by you; and (c) any harm resulting from your failure to maintain such confidentiality. You must immediately notify us at support@clvintelligence.com upon becoming aware of any unauthorized access to or use of your account.

The Company cannot and will not be liable for any loss or damage arising from your failure to comply with the foregoing security obligations. We reserve the right to disable any account at our sole discretion if we believe that security has been compromised or that these Terms have been violated.

One account may not be shared among multiple individuals. Practice and Team plan seats are allocated to specific named individuals within a single organization; credential sharing across different individuals or organizations is strictly prohibited and constitutes a material breach of these Terms.

4. Subscriptions and Billing

4.1 Subscription Tiers. The Service is offered under the following subscription tiers. Each may be billed monthly or, where offered, annually:

• Solo ($49/month, or $490/year) — Monitoring scoped to a single medical specialty and a single MAC jurisdiction selected at checkout.
• Alpha Cohort ($199/month, or $1,990/year) — A founding-member rate available to an initial limited cohort. This rate is locked for the lifetime of continuous, uninterrupted subscription, on either billing interval, and may not be reinstated following cancellation.
• Standard ($299/month, or $2,990/year) — Full platform access for a single seat.
• Practice ($749/month, or $7,490/year) — Full platform access for up to three (3) named seats within a single organization.
• Team ($1,199/month, or $11,990/year) — Full platform access for up to five (5) named seats within a single organization.

Annual plans are charged for ten (10) months of service per twelve (12) month term. One-time Audit Pack purchases are also available at $349 (Standard) and $1,499 (Premium), as further described in Section 5.

4.2 Billing Cycle. Subscriptions are billed on the anniversary of your initial subscription start date, at the interval — monthly or annual — selected at checkout. All amounts are in United States dollars and are exclusive of any applicable taxes, which are your sole responsibility.

4.3 Payment Processing. All payments are processed by Stripe, Inc. (“Stripe”), a third-party payment processor. By subscribing, you authorize the Company to instruct Stripe to charge your designated payment method on a recurring basis at your selected billing interval. The Company does not store, access, or retain full payment card numbers, CVV codes, or bank account credentials; all such data is handled exclusively by Stripe in its PCI-DSS Level 1 compliant environment.

4.4 Failed Payments. If a recurring payment fails, your account status will be marked “past due.” The Company will make up to three (3) automated retry attempts over a fourteen (14) day period. If payment is not successfully collected within that period, your subscription will be automatically canceled and access to all paid features will be revoked. Reinstatement requires a new subscription at then-current rates; Alpha Cohort pricing will not be restored.

4.5 Price Changes. The Company reserves the right to modify Standard and Team subscription pricing upon thirty (30) days’ written notice delivered to your registered email address. Alpha Cohort pricing is exempt from increases for the duration of continuous subscription, as described above.

5. Audit Packs and One-Time Purchases

Audit Packs are one-time digital deliveries providing curated historical reimbursement data exports. Upon successful payment confirmation, the Company will generate a time-limited, authenticated download link delivered to your registered email address. Download links expire twenty-four (24) hours after generation. The Company is not responsible for failure to download within the expiration window; re-generation requests will be evaluated at the Company’s sole discretion and may be subject to an administrative fee.

All Audit Pack purchases are final and non-refundable, as they constitute the delivery of a custom digital product generated upon purchase. If you believe you have received a materially defective or inaccurate Audit Pack, you must notify us within seven (7) days of delivery at support@clvintelligence.com with a detailed description of the alleged deficiency.

6. Cancellation and Refund Policy

6.1 Cancellation. You may cancel your subscription at any time by accessing your account settings or by contacting support@clvintelligence.com. Cancellation takes effect at the end of your then-current billing period. You will retain access to all paid features through the end of that period. No partial-month refunds are issued upon cancellation.

6.2 Refunds. Monthly subscription fees are non-refundable except: (a) where required by applicable law; or (b) where a verified technical failure caused by the Company prevented access to the Service for a continuous period exceeding seventy-two (72) hours during a billing period, in which case a prorated credit may be issued at the Company’s discretion. To request a credit, contact support within thirty (30) days of the qualifying outage with supporting documentation.

6.3 Company-Initiated Termination. The Company reserves the right to suspend or terminate your account and subscription immediately, without refund, for material breach of these Terms, including but not limited to violation of the Acceptable Use Policy (Section 8) or Anti-Scraping provisions (Section 9).

7. Intellectual Property and Ownership of Outputs

7.1 Company Intellectual Property. The following are the exclusive intellectual property of CLV Media, LLC, protected by United States and international copyright, trade secret, and other applicable intellectual property laws:

• The proprietary Signal Scoring Engine, including its multi-factor scoring methodology, weighting algorithms, keyword heuristics, recency decay functions, and AI adjustment integration logic;
• The Specialty Classification Framework, including specialty taxonomy, keyword mapping rules, and AI-assisted classification prompts;
• All Platform source code, architecture, database schema, API interfaces, and infrastructure configurations;
• All AI prompt engineering, instruction sets, and system prompts used to generate Platform outputs;
• Editorial content, including AI-authored blog posts, weekly digest summaries, and action recommendation text generated by the Platform’s processing pipeline;
• The aggregated and curated alert dataset as a compiled work, including all metadata, tags, scoring data, and relational structure applied thereto;
• All trade dress, visual design, user interface layout, and branding elements of the Platform.

The fact that underlying source documents (CMS publications, Federal Register notices, OIG alerts, etc.) are in the public domain does not convey any rights in the Company’s analysis, curation, scoring, classification, or presentation of that data.

7.2 User Rights in Outputs. Subject to your compliance with these Terms and payment of applicable subscription fees, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use Platform outputs — including alert data, signal scores, analytics summaries, and reports — solely for your internal business operations within your organization. This license does not permit:

• Redistribution, resale, or sublicensing of Platform outputs to third parties;
• Publication of Platform outputs in any commercial product, newsletter, or service;
• Use of Platform outputs to train, fine-tune, benchmark, or evaluate any artificial intelligence or machine learning model;
• Aggregation of Platform outputs for the purpose of creating a competing or derivative intelligence product.

7.3 Feedback. If you provide suggestions, feedback, or ideas regarding the Service, you grant the Company an irrevocable, perpetual, royalty-free license to use, incorporate, and commercialize such feedback without compensation to you.

8. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. The following are expressly prohibited:

8.1 Prohibited Conduct.

• Unauthorized Data Use. Using Platform outputs to develop, train, benchmark, or improve any artificial intelligence model, language model, machine learning classifier, or competing data product;
• Fraudulent or Illegal Use. Using Platform outputs to support fraudulent Medicare or Medicaid billing, upcoding, unbundling, or any other conduct that violates the False Claims Act, Anti-Kickback Statute, or other applicable healthcare fraud and abuse laws;
• Identity Misrepresentation. Impersonating any person or entity, or falsely representing your affiliation with any organization;
• Infrastructure Attack. Attempting to probe, scan, or test the vulnerability of any system or network associated with the Service, or breaching any security or authentication measures;
• Interference. Introducing viruses, malware, or any code designed to disrupt, damage, or gain unauthorized access to the Service or its underlying infrastructure;
• Credential Sharing. Sharing account credentials with individuals outside your licensed seat allocation;
• Resale. Reselling, sublicensing, or redistributing access to the Service or any Platform outputs without prior written authorization from the Company.

Violation of this Acceptable Use Policy may result in immediate account suspension or termination, without refund, and may expose you to civil or criminal liability.

9. Anti-Scraping and Reverse-Engineering Prohibition

THE FOLLOWING PROHIBITIONS ARE ABSOLUTE AND ADMIT NO EXCEPTION WITHOUT THE COMPANY’S PRIOR WRITTEN CONSENT:

9.1 Automated Data Extraction. You are strictly prohibited from using any robot, spider, crawler, scraper, data mining tool, bulk download utility, browser automation framework, headless browser, or any other automated or semi-automated mechanism to access, extract, copy, index, or aggregate any data, content, signal scores, code intelligence, alert metadata, or analytics from the Platform, whether or not such content is accessible without authentication.

9.2 Reverse Engineering. You are strictly prohibited from decompiling, disassembling, reverse engineering, or otherwise attempting to derive the source code, underlying architecture, scoring logic, classification algorithms, AI prompt structures, database schema, or any other proprietary component of the Platform or its underlying infrastructure.

9.3 Competitive Intelligence Extraction. You are strictly prohibited from accessing the Service — whether through legitimate credentials or otherwise — for the purpose of extracting, cataloguing, or replicating any portion of the Platform’s alert dataset, scoring methodology, or content pipeline for use in, or to benefit, any competitive product, service, or research endeavour.

9.4 Training Data Prohibition. You are explicitly and irrevocably prohibited from using any data, content, output, metadata, or signal derived from the Platform as training data, evaluation data, benchmark data, or fine-tuning data for any artificial intelligence model, including but not limited to large language models, classification models, retrieval systems, and ranking algorithms.

9.5 Enforcement. The Company employs rate limiting, bot detection, behavioral anomaly monitoring, and IP reputation analysis to detect violations of this Section. Violations will result in immediate account termination and may result in civil action for damages, including but not limited to injunctive relief and recovery of the Company’s attorney’s fees under applicable law. The Company reserves the right to pursue all available legal remedies, including claims under the Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Digital Millennium Copyright Act, and applicable state computer crime statutes.

10. AI-Generated Outputs — Scope, Limitations, and Disclaimer

10.1 Nature of AI Outputs. Certain features of the Platform — including signal scoring adjustments, specialty classifications, action recommendations, editorial summaries, blog content, and weekly digest narratives — are generated in whole or in part by large language models (“LLMs”) operated by OpenAI, L.L.C. (“OpenAI”) via API. These outputs are algorithmic in nature and are subject to the inherent limitations of AI-generated content.

10.2 No Guarantee of Accuracy. AI-generated outputs may contain inaccuracies, omissions, outdated information, or outputs that are contextually inappropriate for your specific billing or compliance situation (“hallucinations”). The Company does not represent or warrant that any AI-generated output is accurate, complete, current, or suitable for any particular purpose. All AI-generated content must be independently verified by a qualified coding or compliance professional before use in any clinical, billing, or regulatory context.

10.3 No Professional Advice. AI-generated action recommendations, specialty analyses, and editorial summaries do not constitute legal, medical, coding, compliance, or billing advice and do not create any professional-client relationship between you and the Company.

10.4 User Data and AI Processing. When the Platform’s internal processing pipeline routes government-source document text to OpenAI’s API for analysis, no personally identifiable information about Users is included in such API calls. The text processed consists exclusively of public-domain government document content. The Company has configured its OpenAI API integration pursuant to OpenAI’s API usage policies, under which data submitted via API is not used by OpenAI to train its foundation models. Notwithstanding this configuration, the Company makes no independent warranty regarding OpenAI’s data handling practices beyond what is set forth in OpenAI’s then-current API Data Usage Policy.

11. Partner and Referral Program

The CLV Intelligence Partner Program allows qualified participants to earn referral commissions on new subscriptions attributed to their unique referral code. Participation in the Partner Program is governed by the separate Partner Program Agreement, the current terms of which are available at Partner Program Agreement. In the event of conflict between these Terms and the Partner Program Agreement, the Partner Program Agreement shall control with respect to referral commission matters.

The Company reserves the right to modify commission rates, attribution windows, minimum payout thresholds, or to discontinue the Partner Program entirely, with thirty (30) days’ written notice. Commissions earned and vested prior to program termination will be paid in accordance with the then-applicable payout schedule.

12. Third-Party Services and Links

The Service integrates with and links to third-party services including Stripe (payment processing), Supabase (database and authentication), Resend (email delivery), Vercel (hosting), and OpenAI (AI analysis). Your use of such third-party services is governed by their respective terms of service and privacy policies. The Company is not responsible for the practices, availability, or content of any third-party service and does not endorse or make any representations regarding them.

Outbound links in alert content to CMS.gov, FederalRegister.gov, OIG.HHS.gov, and other government websites are provided for reference only. The Company does not control the content or availability of such external sites.

13. Disclaimer of Warranties

THE SERVICE, INCLUDING ALL CONTENT, DATA, AI-GENERATED OUTPUTS, SIGNAL SCORES, SPECIALTY CLASSIFICATIONS, ACTION RECOMMENDATIONS, ANALYTICS, REPORTS, AND ALL OTHER FEATURES, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CLV MEDIA, LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: (A) WARRANTIES OF MERCHANTABILITY; (B) FITNESS FOR A PARTICULAR PURPOSE; (C) NON-INFRINGEMENT; (D) ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY DATA OR AI-GENERATED OUTPUT; (E) UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SERVICE; (F) THE CORRECTION OF ANY DEFECT OR ERROR; AND (G) FREEDOM FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

THE COMPANY MAKES NO WARRANTY THAT: (I) ALL RELEVANT CMS, MAC, OIG, OR FEDERAL REGISTER PUBLICATIONS WILL BE CAPTURED BY THE PLATFORM’S DATA INGESTION PIPELINE; (II) SIGNAL SCORES WILL ACCURATELY REFLECT THE RELATIVE IMPORTANCE OF ANY GIVEN POLICY CHANGE FOR YOUR SPECIFIC ORGANIZATION OR SPECIALTY; OR (III) AI-GENERATED CONTENT WILL BE FREE FROM HALLUCINATION, MISCLASSIFICATION, OR FACTUAL ERROR.

14. Limitation of Liability

14.1 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLV MEDIA, LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, OR SUCCESSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO:

• Lost revenue, lost profits, or lost business opportunities;
• Medicare or Medicaid claim denials, recoupments, or overpayment demands;
• Coding errors, audit penalties, or compliance violations;
• Damages resulting from ai hallucinations, misclassifications, or inaccurate signal scores;
• Loss of data or cost of procuring substitute services;
• Business interruption or reputational harm;

EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Aggregate Cap. THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

14.3 Essential Basis. The parties acknowledge that the limitations of liability set forth in this Section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between the parties. The Company would not have made the Service available on the terms set forth herein absent these limitations.

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent such law applies to you, some or all of the above limitations may not apply, and you may have additional rights.

15. Indemnification

You agree to defend, indemnify, and hold harmless CLV Media, LLC and its members, managers, officers, employees, contractors, agents, successors, and assigns (collectively, “Indemnitees”) from and against any and all third-party claims, actions, suits, proceedings, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses (including reasonable attorney’s fees) arising out of or relating to:

• Your use of or access to the Service;
• Your violation of any provision of these Terms;
• Your violation of any applicable law or regulation, including healthcare fraud and abuse laws;
• Any billing, coding, or compliance decision you make in reliance on Platform outputs;
• Your infringement of any intellectual property or other rights of any third party;
• Your violation of the Anti-Scraping and Reverse-Engineering provisions of Section 9.

The Company reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense, in which case you agree to cooperate with the Company’s defense of such claim.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution. Before initiating any formal dispute proceeding, you agree to contact the Company at legal@clvintelligence.com and provide a written description of the dispute, including the relief sought. The parties shall make good-faith efforts to resolve the dispute informally for a period of thirty (30) days from the date of written notice.

16.2 Binding Arbitration. IF THE DISPUTE IS NOT RESOLVED INFORMALLY, ANY AND ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — INCLUDING DISPUTES REGARDING THE FORMATION, INTERPRETATION, ENFORCEABILITY, OR BREACH OF THESE TERMS — SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION administered by the American Arbitration Association (“AAA”) under its Consumer or Commercial Arbitration Rules, as applicable, in effect at the time of the dispute. The arbitration shall be conducted in Charlotte, North Carolina, or, at the election of a User who is an individual, by video conference. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

16.4 Exceptions. Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute by arbitration, including but not limited to enforcement of the Anti-Scraping provisions of Section 9. Such action shall not be construed as a waiver of the right to arbitrate the underlying claim.

16.5 Governing Law. These Terms and all disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of North Carolina, without giving effect to any conflict of law principles that would require the application of the laws of any other jurisdiction.

17. General Provisions

17.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable Partner Program Agreement or Order Form, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

17.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

17.3 Waiver. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged in writing by a duly authorized representative of the Company.

17.4 Assignment. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may freely assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

17.5 Force Majeure. The Company shall not be liable for any failure or delay in performance arising from causes beyond its reasonable control, including acts of God, governmental actions, internet infrastructure failures, third-party service outages (including but not limited to Vercel, Supabase, Stripe, or OpenAI service interruptions), cyberattacks, or natural disasters.

17.6 No Third-Party Beneficiaries. These Terms are for the sole and exclusive benefit of the parties hereto. Nothing in these Terms shall create or be deemed to create any third-party beneficiary rights.

18. Contact Information

All legal notices under these Terms must be sent in writing to:

CLV Media, LLC
10850 Providence Rd #1325
Charlotte, NC 28277
Legal Department
legal@clvintelligence.com

For general support inquiries: support@clvintelligence.com